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Terms and Conditions


Last date of modification: 22 November 2018

1. General
1.1. These following general terms and conditions (hereinafter, the ‘Terms and Conditions’) are valid between you and AUDEE (‘AUDEE’ or ‘we’ or ‘us) and apply to all use of and orders placed on the website www.audee.store (the ‘Website’) as well as to all other contracts or services agreed between you and AUDEE.
1.2. By using the Website and/or placing an order on the Website, you confirm that you have read the Terms and Conditions and agree to accept and be bound by them.
1.3. We may change the Terms and Conditions from time to time without notice. You are responsible for keeping updated with changes in the Terms and Conditions. Please note that the Terms and Conditions that are valid for your order are always the Terms and Conditions in effect as of the time you place your order, and not a later version. You should file a copy of these Terms and Conditions on your computer.
1.4. Access to this Website is permitted on a temporary basis. We reserve the right to withdraw or amend the services without notice. We will not be liable if, for any reason, the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
1.5. Unless we have indicated otherwise in writing to you, a customer’s own general terms and conditions shall not be accepted.

2. Information about AUDEE
2.1. AUDEE is established in Amsterdam, the Netherlands and is registered with the Dutch Trade Register of the Chamber of Commerce under number 56568398.
2.2. AUDEE’s VAT registration number is NL194721462B02.

3. Terms of sale
3.1. By placing an order you are offering to purchase an item on and subject to the Terms and Conditions. All orders are subject to availability and confirmation of the order price.
3.2. To place an order with us you must be at least 18 years old and be a consumer (not a reseller). If you are under 18 years old you must have permission from a parent or legal guardian. When placing an order you undertake that all details you provide to us are true and accurate.
3.3. We shall confirm your order by e-mail. A contract is created only when payment has been successfully made.
3.4. We are entitled to refuse, or impose special conditions upon, a supply, subject to giving reasons. If we are unable to clearly establish the customer’s permanent or temporary address, an order cannot be accepted.
3.5. Order processes that for whatever reason have been technically or otherwise disrupted before the payment instructions have been completed are incomplete, even if you have received an order confirmation. Such an order will in principle therefore not be delivered. We shall endeavour, however, to contact you to complete the payment instructions so that delivery can be made.

4. Price
4.1. The prices shown on the Website include Dutch VAT of 21%. Prices are quoted in Euro (EUR) and do not include service, payment or delivery.
4.2. The prices shown on the Website may vary from time to time. AUDEE is not bound by the price until AUDEE has accepted the order by sending the shipping confirmation to you.
4.3. AUDEE reserves the right to change, limit or terminate any special offers or discounts at any time. Please note that the prices of our products may vary between our Website and physical points of sale.
4.4. Although we will always try and ensure that all prices on the Website are accurate, AUDEE is not bound by a price in the event that there is any printing, typesetting or programming fault on the Website.

5. Payment and tax
5.1. We accept payments with iDeal, Visa, MasterCard and PayPal.
5.2. When paying by card you will be asked for the card number, its period of validity and the CVC code. We make use of MasterCard SecureCode and SSL encryption, which prevent unauthorised access to card details. We do not store card numbers after the transaction has been completed. For more information you can take a look at our Privacy Policy.
5.3. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment, then you will be notified immediately at the check out.
5.4. Please note that local charges (customs duty, sales tax) may apply, depending on your region and local customs duties. The charges are at your own expense.

6. Delivery
6.1. Shipping rates are applied per order and the exact shipping rates depend on the country to which your order is being delivered. All packages have a tracking number so the package can be tracked. This tracking number will be shared in the shipping confirmation email.
6.2. We aim to deliver your order within the number of days shown on our Website. However, sometimes deliveries may take longer, particularly during busy sale periods. Please note that we are not held responsible for any delays resulting from postal delays.

7. Return
7.1. You are entitled to return any article to AUDEE within fourteen (14) days of its delivery, without need to give any reason. This right also extends to articles that have been reduced in price. This has the effect of cancelling the purchase of that article and you will be refunded the amount already paid to AUDEE for the said article. Please note that we will not refund the shipping cost for the returned articles. Returning articles by post or courier is at your own expense.
7.2. No refund will be made in respect of articles returned to AUDEE after the said fourteen-day period.
7.3. If you wish to exercise your right to return an article, the article must be returned to AUDEE in accordance with the instructions for returning the article given by AUDEE, which can be found on the Website. All original packaging with pricing, labels and hangtags must be intact and no tape is to be attached to the product or the article(s) packaging. Any returned article must be returned in a box to protect its form. Returns that do not meet our policy will not be accepted and will be returned to you.
7.4. AUDEE is entitled to refuse to accept a returned article or to send it back to the customer if the article appears to have been used, no longer carries the original labels, or reveals damage caused by the customer, or if the customer does not comply with the instructions for returning the article given by AUDEE.

8. Error in delivery
If AUDEE delivers an article different from the one ordered, or if the article is damaged or defective, the customer must notify AUDEE of this as soon as possible, in accordance with the instructions given by AUDEE which can be found on the Website. AUDEE shall reimburse the purchase price plus postage charge.

9. Complaints
9.1. AUDEE always strives to deliver the highest possible quality regarding its products and services. Should you have any queries, comments or complaints relating to an order, payment or delivery, you can direct them to us by email to: hello@audee.eu.
9.2. The e-mail message must contain the customer’s name, e-mail address corresponding with that in AUDEE’s records, the order number included in the order confirmation and the article number.

10. Use of Website
10.1. Occasionally there may be information on our Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges and availability. At any time and without prior notice, we reserve the right to correct any errors, inaccuracies or omissions; change or update information; or cancel orders if any information is inaccurate.
10.2. All elements on the Website are owned by or licensed to AUDEE and its affiliates. All elements of the Website including (but not limited to) the general design and the content, can be protected by copyright, moral rights, database rights, trademark and other laws relating to intellectual property rights.
10.3. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use. You may not publish, duplicate, distribute or otherwise reproduce the content to others without prior consent from AUDEE.
10.4. AUDEE will not be liable for any indirect, direct, additional or consequential damages that may result from the use or content of our Website, including damages caused by viruses or any incorrectness or incompleteness of the information on the Website; the performance of the products; or otherwise arising in connection with the use of these Terms and Conditions, even if AUDEE has been advised of the possibility of any such damages.
10.5. On our Website you may find third party links that direct you to third party websites which are not affiliated with us. We are not responsible for these links or for any loss or damage that may arise from use of them. These websites have their own separate Terms and Conditions as well as privacy policies. Denham is not responsible and cannot be held liable for the content and activities of these websites.
10.6. Each provision of the Terms and Conditions shall be construed separately and independently of each other. If any provision is deemed invalid, void or otherwise unenforceable, that provision shall be deemed severable from and shall not affect the enforceability of any of the other provisions of these Terms and Conditions.
10.7. By placing an order, you agree and understand that we may collect, use, store and process your personal information in accordance with our Privacy Policy.

11. Governing law and jurisdiction
11.1. These Terms and Conditions are governed by and shall be construed in accordance with the laws of the Netherlands.
11.2. In the event of a dispute or claim associated with these Terms and Conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the competent court in Amsterdam, the Netherlands.